Warranty Request

Our procedures require that all requests for service be submitted in writing to our warranty department. The "Request For Service" forms to be used are in your Homeowner's Manual or can be accessed on this web-site and sent by e-mail form. Once we receive your request, we will be contacting you. If you have an emergency, please call our offices at 713.467.8933 and please follow up with an e-mail to warranty@crmartin.com with information regarding your emergency.

One Time Request For Service
We provide maintenance on sheetrock cracks, nail pops, grout cracks, trim and molding separations and carpet re-stretching one time only during the first year in your home. It is suggested that the homeowner send in the "One Time Request" form near the end of the one year limited warranty period. It is the homeowner's responsibility to initiate the one year warranty work.

Warranty Request Form
Date:
Closing Date:
First Name:
Last Name:
Address:
Home Phone:
Work Phone:
Other Phone:
Email:
  ACCESS TO HOME:
Leave key for our company (Key agreement must be signed)
Will be home for service call (Monday – Friday 8am-5pm only)
  SERVICE REQUEST ITEMS:
1:
2:
3:
4:
5:
6:
7:
8:
9:
 
CUSTOMER SATISFACTION
Charles R. Martin is serious about the workmanship in the homes we build. We want you to be happy when you move in to your new Home.

If anything should go wrong within the first year of your new home, outside of normal maintenance, we will happily repair it as quick as humanly possible.

Charles R. Martin is affiliated with National Association of Home Builders, Texas Association of Builders, Greater Houston Builders Association.

 

Equal Housing Opportunity Equal Housing Opportunity
 
© Charles Martin Custom Homes L.L.C. 2006, Charles R. Martin & Associates, LTD.,
8584 Katy Fwy #103 Houston, Tx 77024, off. 713.467.8933, fax. 713.468.7570
 
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